tag:blogger.com,1999:blog-4149957315810348152.post3346785281407954665..comments2024-01-01T00:45:41.758+00:00Comments on Wishful thinking in medical education: Social Media Monitoring in HealthcareAnne Marie Cunninghamhttp://www.blogger.com/profile/05289974924032448531noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-4149957315810348152.post-79177844755406293412011-11-24T13:24:55.413+00:002011-11-24T13:24:55.413+00:00I think this is a really good idea. Many private s...I think this is a really good idea. Many private sector brands and companies are now turning to social media to provide quick and honest feedback on their strategy and there is no reason the public sector shouldn't follow suit.<br /><br />The sheer depth and diversity of information available through Twitter and Facebook makes it a goldmine for shaping policies and gauging public opinion. <br /><br />I think adequate training is a must though, particularly on how staff interact with social media in a personal capacity.Aspirant Medichttp://www.aspirantmedic.comnoreply@blogger.comtag:blogger.com,1999:blog-4149957315810348152.post-83518575401194594932011-10-31T00:46:27.311+00:002011-10-31T00:46:27.311+00:00Trainees are conducting Internet/SMS searches of p...Trainees are conducting Internet/SMS searches of patients. Faculty and trainees differ in how they would respond to concerning profile information Jent et al call for for specific guidelines regarding the role of SMSs in clinical practice. <br /><br />doi:10.1016/j.jadohealth.2011.02.004starpathhttps://www.blogger.com/profile/03198109284351436733noreply@blogger.comtag:blogger.com,1999:blog-4149957315810348152.post-85773679610560235522011-10-30T22:54:45.073+00:002011-10-30T22:54:45.073+00:00HI AnneMarie, interesting! I think policy is for m...HI AnneMarie, interesting! I think policy is for making the possible impossible and letting the bureaucrats take over what should be an emergent organic area for relationship building between all those involved or in receipt of healthcare. <br /><br />You could not have a policy which all your patients adhered to in any case. <br /><br />I also read a blog recently where someone in the social media world who had worked with a company had ordered something and the waitress had asked him for a recommendation on linkedin. I guess that is what is meant by training staff in some circumstances. <br /><br />Since I am involved in this mainly for business these days I see it as involving a whole organisation from the admin staff to the CEO.alirichardshttps://www.blogger.com/profile/04827737068085384643noreply@blogger.comtag:blogger.com,1999:blog-4149957315810348152.post-27094556408264526752011-10-30T19:43:15.976+00:002011-10-30T19:43:15.976+00:00Thanks for the post AnneMarie. I'm intrigued b...Thanks for the post AnneMarie. I'm intrigued by the notion that people outside of Comms Teams were being trained to 'represent the organisation'- I had a similar discussion last week in #lgovsm around the idea that Comms Teams have 'control' of communication. I guess it might be slightly obvious but *any* member of staff represents their organisation, even if they don't have access to the official social media channels, so I guess we should be thinking more broadly than those who Dell are training - unless everyone at a hospital/medical facility live their online lives anonymously. On which note http://www.telegraph.co.uk/health/healthnews/8854658/Nurses-discuss-ill-patients-on-Facebook-study-finds.html<br /><br />Personally I'd like NHS organisations to monitor for use of their name providing it is for improvement of services and providing it is clear that it does so. In terms of developing policies I'd like to think a range of stakeholders - those who work and use services, which would of course include clinical staff. <br /><br />I think I agree with Ermintrude on this one - I suspect to some extent those of us having these conversations now, are still (surprisingly) slightly ahead of our time!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4149957315810348152.post-52795981878689979442011-10-30T19:17:40.170+00:002011-10-30T19:17:40.170+00:00I'm a social worker in a Community Mental Heal...I'm a social worker in a Community Mental Health Team so straddle the divide between Health and Local Authority. With both organisations I've found that the push towards communications policies have been driven by comms teams and while I welcome their expertise, personally, I've found a massive value in using social media and think ignoring clinicians (I'm counting myself among them here!) loses a mass of expertise. <br />Ultimately I think there is a blurring of professional and personal. I currently choose to use a pseudonym but I think in the future this will both be less necessary and less acceptable. As long as I remain absolutely committed to my professional code regarding confidentiality for example, I can't see any reason why I can't be trusted to engage in social media discourses as a representative of my profession nor even of the organisation and team I work for. I suspect that's where we are going although we are a way off for now. <br />Our time is coming, we are just a little ahead of our time.. for now!Ermintrude2http://notsobigsociety.wordpress.comnoreply@blogger.com